If a student does not see their scores when they log in, it may be that the student has created two or more College Board accounts. Accounts are created whenever an e-mail address is entered on the answer sheet by the student. If this is the case, you must call College Board Customer Service and tell them you need to merge your student's College Board accounts. This is not something that can be done through Spring Valley. You must do this through College Board. Their telephone number is 866-433-7728.
Spring Valley will receive paper score reports in mid/late December. Score reports will be matched with the student's test booklet from test day and distributed during advisory on January 22, 2018.
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